Оглас за вработување во ProtonMail… Отворени се повеќе работни позиции!

 
 

Регион: Скопски
Краен рок за пријавување: 24.10.2018
Емаил: [email protected]
Контакт телефон:

ProtonVPN Technical Support
Location: Skopje, Macedonia
Type: Full-time.
Experience: At least 1 year experience, must be willing to learn fast
Apply: Email resume and why you are a good fit to [email protected] with “ProtonVPN Technical Support” in subject.

What you will be doing:
Communicating with users and providing them technical solutions
Developing and maintaining positive user relations and satisfaction.
Identifying and gathering information on user issues and communicating them promptly to engineering teams
Collecting and providing recommendations on product development based on user needs
Constantly developing and optimizing content on customer support centre
What you need for this position:
A technical background and knowledge of VPN (Virtual Private Network) is required because ProtonVPN contains many highly sophisticated features which require technical knowledge
Experience as technical support for at least one year is required
Responsible, with good attention to detail
Team player with good communication skills
Weekend shifts will sometimes be required
Basic understanding of programming is considered as a plus

Pre-sales technical support
Where: Skopje, Macedonia
When: Open immediately
Compensation: Highly competitive, based upon experience and performance.
Apply: Email resume and why you are a good fit to [email protected] with “Pre-sales Technical Support” in subject.

Responsibilities:
Interact directly with ProtonMail customers to answer questions
Provide product demonstrations /presentations over the web or phone to partners and users
Determine customer pain points and propose appropriate solutions
Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for
Collaborate closely with our developers to improve ProtonMail based on customer feedback
Testing the web and mobile applications on regular basis to ensure that only a high quality product is released to our customers
Requirements:
Excellent verbal and written English language communication skills
1 year experience in a customer facing role presenting/demonstrating technical solutions is a plus
Positive attitude
Intelligence, adaptability and flexibility
Candidates needs to be tech savvy
Information Technology degree is required
Experience with QA testing is a plus, but not required

Senior Technical Support Specialist
Where: Skopje, Macedonia
Experience: Senior. 4-5 years’ experience as a team lead
Apply: Email resume and why you are a good fit to [email protected] with “Senior Technical Support Specialist” in subject.

Customer support is one of the most rapidly growing teams at ProtonMail, providing ample opportunity for rapid career advancement. Customer support at ProtonMail also includes B2B account management and sales, quality assurance, technical documentation, and project management. As a Senior Technical Support Specialist you will provide excellent customer service and promote this idea throughout the organisation. Your aim will be to provide excellent customer service and to promote this idea throughout the organisation you work for.

Requrements:
Excellent English written communication skills
Excellent background knowledge of mail services and troubleshooting skills on a variety of operating systems
Excellent knowledge of management methods and techniques
Ability to think strategically and to lead
Adaptability and flexibility
Customer oriented attitude and strong customer facing skills
Information Technology degree is required
Experience with QA testing
What will you do:
Keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations
Ability to be hands-on when needed to manage the team responsibilities
Lead, coach, support, and develop an expanding technical customer-focused product support team
Oversee team performance, hire and retain talent
Review daily priorities and take appropriate action for resolving inquiries from customers and maintain the high level of customer support and satisfaction we are known for
Partner with engineering teams in prioritizing and resolving customer requests
Review the product issues (bugs) and advise on their impact
Document known solutions to internal and external knowledgebase
Testing the web and mobile applications on regular basis to ensure that only a high quality product is released to our customers
Helping to train and mentor new and junior technical support specialists

About ProtonMail:

ProtonMail is a fast growing technology company with approximately 25 employees in offices in Skopje, San Francisco, and Geneva, Switzerland. We provide secure email services to millions of customers in over 150 countries. Our customers range from journalists and activists, to small and medium businesses, and large government entities. ProtonMail’s Skopje office is responsible for global customer support and the development of ProtonMail’s mobile products. You will be joining a highly talented and fast-paced team that has a big impact on or global operations.

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