World Retail Forum 2


Today, as products and services become more commoditized and price becomes more irrelevant, delivering great customer experiences at every step in the customer journey has become the differentiating factor between success and failure. Providing smart customer service—and all of the activities that it entails— has emerged as a cogwheel in value-creation for both customers and the companies they support. Customer journey consist of a progression of touch points that together add up to the experience customers get when they interact with companies. Companies that create exceptional customer experiences can set themselves apart from their competitors. Seeing the world as their customers aids leading companies better organize and mobilize their employees around customer needs. Armed with advanced analytics, customer-experience leaders gain rapid insights to build customer loyalty, make employees happier and companies to achieve sustainable revenue gains.

Corporate Parity’s 2nd Annual Global Customer Experience Innovation Summit will put you at the industry forefront through an immersive experience providing transformational insight and know how into creating competitive advantage. From proven best of industry, we bring together the unrivaled list of major brand leaders, educational deep dives and analyst to untangle the nuances of putting customers first and managing their journey to triumph sustainable growth. Embrace the exclusive cross-industry CX knowledgesharing 2-day event, a comprehensive blend of practical real world case studies, inspiring international key note presentations, networking, panel discussions and breakout sessions, with a stout focus on; IoT, CX-Analytics, Artificial Intelligence, Block chain & newfangled technologies, Digital transformation, Virtual Reality and Augmented Reality Applications to name a few.



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